PRIVACY POLICY
This is the Privacy Policy of Meulensteen Academy (hereafter referred to as “us” or “we”) for the purposes of training and learning programs (the “Programs”). This Privacy Policy describes how your personal information is collected, used, and shared when you register, subscribe to, and/or purchase the Programs through [insert website URL].
1. What Information Do We Collect and What Do We Do With It?
When you enrol as a student or subscriber (“learner”) on our site or related courses, we collect the personal information you provide, such as your name, email address, and any other information required to provide our services.
We may use the information collected about you to:
Fulfil your orders and provide access to the Programs
Provide customer support
Analyze usage for troubleshooting and service improvements
Communicate with you
Prevent fraud and enforce our legal rights
If applicable, confirm assessment completion for CPD points or recognition of prior learning
Share assessment details with third parties for CPD or Recognition of Prior Learning (RPL)
Send you emails about course progress, updates, or promotional information (with your consent)
2. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:
Contractual necessity: To provide you with access to the Programs
Consent: For marketing communications (you can withdraw consent at any time)
Legitimate interests: For service improvements and fraud prevention
Legal obligations: Where required by law
3. How Do You Get My Consent?
When you provide personal information to register, make a purchase, or participate in a course, you consent to our collection and use of the information for that purpose.
If we request your information for any other reason (e.g., marketing), we will ask for your explicit consent.
4. Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have the following rights:
Access: Request a copy of your personal data
Rectification: Request correction of inaccurate information
Erasure: Request deletion of your personal data (“right to be forgotten”)
Restriction: Request limitation of processing under certain circumstances
Portability: Request your data in a structured, machine-readable format
Objection: Object to processing based on legitimate interests or for direct marketing
Withdraw consent: Withdraw any previously given consent
To exercise these rights, contact us at [insert privacy contact email].
5. How Do I Withdraw My Consent?
You may withdraw consent for contact, data collection, or use at any time by contacting us at [insert email address] or mailing us at:
[insert address details]
6. Disclosure
We may disclose your personal information if required by law or if you violate our Terms of Service [insert link to Terms of Service].
7. Hosting and Data Storage
Our courses and site may be hosted by Thinkific Labs Inc. (“Thinkific”) or similar providers. Your data is stored on secure servers behind firewalls.
8. Payment
If you purchase through our site, payments are processed by third-party providers (e.g., Stripe, PayPal). These providers comply with PCI-DSS standards for secure handling of payment data.
9. Third-Party Services
Third-party service providers only collect and use your information to the extent required to provide their services. We encourage you to read their privacy policies to understand how your data is handled.
10. International Data Transfers
If we transfer personal data outside the EEA, we ensure adequate safeguards (such as Standard Contractual Clauses) to protect your data.
11. Security
We take reasonable precautions to ensure your data is not lost, misused, accessed, altered, or destroyed. Payment information is encrypted using SSL technology and AES-256 encryption.
12. Cookies
We use cookies and similar technologies to:
Recognize your device and customize your experience
Analyze site usage and performance
Serve targeted advertisements (where applicable)
You may disable cookies via your browser settings. For more information on cookies and targeted advertising, visit https://www.networkadvertising.org/understanding-online-advertising.
13. Web Analysis Tools
We may use analytics tools (such as Google Analytics) to collect anonymized usage data.
14. Age of Consent
By using this site, you represent that you are at least the age of majority in your country or have the consent of a parent or guardian.
15. Changes to this Privacy Policy
We may update this Privacy Policy at any time. Changes will take effect immediately upon posting. If significant changes are made, we will notify you via email or website notice.
Questions and Contact Information
To access, correct, amend, or delete your personal information, or if you have questions, contact our Privacy Officer at:
[insert email address]
[insert address details]