MEULENSTEEN ACADEMY

LEARNING AND TRAINING PROGRAMS

USER AGREEMENT

as at 15.09.2026

1. Agreement

(a) Meulensteen Academy Programs (“Programs”) available from www.meulensteenacademy.com and associated services provided through the Programs or the Meulensteen Academy websites (together “Services”) are provided by Meulensteen Academy (“we” or “us”).

(b) This User Agreement and any additional terms and conditions on the Meulensteen Academy website in relation to the Programs and the Services (together, the “Agreement”) apply to your use of the Programs and the Services.

(c) We take your privacy seriously. Your use of the Programs and our supply of the Services are also governed by our Privacy Policy. Our Privacy Policy sets out how we may collect, store and disclose your personal information.

(d) By accepting this Agreement and/or utilising the Programs or the Services, you agree that:

(i) this Agreement forms a binding agreement between you and us;

(ii) you consent to the terms of our Privacy Policy;

(iii) if you are an individual acting on behalf of a company or other entity, you have the authority to enter into this binding agreement on behalf of that company or entity.

2. Nature of the Programs and Services

(a) The Programs and Services allow you to create and/or use personnel training and development programs for your own internal human resources purposes (“Purpose”).

(b) Except as expressly permitted by the Programs, you must not alter in any way the materials accessible through the Programs.

(i) disclose any of the materials or information through the Programs other than for the Purpose; or

(ii) use the Programs and the Services for any purpose other than the Purpose.

3. Registration and Access to the Services

(a) You may use the Programs and Services by purchasing an Access Period, either as a one off purchase or on a payment plan, in accordance with clause 6. A free version of the Programs is also available as set out in clause 6(c).

(b) You must provide and are responsible for all costs of equipment, software and internet connectivity required to access the Programs and Services.

(i) use any false information or identity when registering;

(ii) register if we have previously cancelled your registration or banned you from the Programs or Services;

(iii) change or attempt to change any other person’s registration information; or

(iv) do anything that could jeopardise the security, confidentiality or intellectual property of the Programs or Services.

(d) You must:

(i) provide accurate and complete information when registering;

(ii) update all of your details regularly;

(iii) keep your login and password details confidential; and

(iv) immediately notify us if you become aware of any unauthorised access to or use of the Programs or Services in breach of this Agreement.

(e) You acknowledge that:

(i) you are responsible for all use of your login and password details whether authorised or not; and

(ii) we may cancel a username, login details or password at any time if we consider them offensive or infringing on any third party’s rights.

4. Intellectual Property and Licence

(a) All Intellectual Property created in and to the Programs and arising from or in relation to the Services vests in us or our licensees. Except as set out in this Agreement, you have no rights to such Intellectual Property.

(b) We grant you a non-exclusive right to use the Programs for the Purpose during your Access Period. At the end of your Access Period, or on earlier termination, you must immediately cease using all materials and information accessed through the Programs and Services.

(d) You must not engage in any activity using the Programs that infringes on our rights or those of any third party.

(e) You acknowledge that you have no right, title or interest in any aspect of the Programs or Services.

(f) Unless specifically permitted, you must not download, reproduce or communicate to any third party any content or materials from the Programs or Services.

(g) You represent and warrant that you own all intellectual property rights in any communications, images, sounds, data or other material uploaded by you (“Your Content”).

(h) You grant us a non-exclusive, irrevocable, perpetual, royalty-free licence (including the right to sub-license) to adapt, modify, communicate and use Your Content in connection with the Programs, Services and other business activities.

(i) You waive all moral rights in Your Content, or where law prevents waiver, you consent to necessary alterations or lack of attribution.

(j) You warrant that:

(i) you have the right to use Your Content in connection with the Programs and Services;

(ii) you have obtained appropriate consents from the creators of Your Content (including parental or guardian consent for children);

(iii) Your Content does not breach laws or infringe third-party rights;

(iv) Your Content is accurate and free from harmful code;

(v) any personal information in Your Content will be handled in accordance with our Privacy Policy.

(k) You acknowledge that:

(i) you are solely responsible for Your Content;

(ii) we are not obligated to monitor user content;

(iii) we may monitor content and, at our discretion, delete, edit or refuse to distribute content;

(iv) we have no liability for any content uploaded via the Services.

5. Community Guidelines

(a) The Programs may include features that allow comments or interaction with other users.

(b) When posting content:

(i) comments must be respectful;

(ii) no spam, advertising or self-promotion is allowed;

(iii) abusive, offensive, defamatory, discriminatory or illegal content is prohibited;

(iv) no personal information of others may be shared;

(v) we may remove any content in our sole discretion.

6. Fees, Payment and Refunds

(a) Fees are payable through the portal by which the Programs are made available.

(b) How you buy. A paid Program gives you access to that Program for 12 months from the date access is granted (your “Access Period”). You may pay for it either as a one off purchase or on a payment plan. Both give you the same 12 month Access Period on the same terms. A payment plan is simply a way of paying the one off price in instalments. It is not a subscription and it does not give you a right to stop part way through.

(c) Free access. A free version of the Programs is available so that you can review the format, structure and a sample of the content before paying anything. By buying a paid Program you confirm that you had the opportunity to use the free version and to satisfy yourself that the Program meets your needs.

(d) No refunds. Because the free version allows you to assess the Programs before you buy, and because paid content is delivered digitally and made available to you immediately, all fees are non refundable. Without limiting this, we do not give refunds for:

(i) change of mind, or a decision that the Program is not what you expected;

(ii) failure to use, complete or access the Program;

(iii) stopping part way through a payment plan; or

(iv) loss of access resulting from your breach of this Agreement.

(e) One off purchases. A one off purchase is complete once payment is made and access is granted. The fee is non refundable in accordance with clause 6(d). It gives you the 12 month Access Period and nothing further, and it does not renew automatically.

(f) Expiry of access. Your access ends automatically at the end of your Access Period. We are not required to remind you before it ends. On expiry:

(i) you lose access to the Programs and to any progress, results or notes held within them, so you should keep your own copy of anything you need, to the extent the Programs allow you to do so;

(ii) clause 4(b) applies and you must stop using all materials accessed through the Programs; and

(iii) you may purchase a further Access Period at the price advertised at that time. We are not obliged to offer the same price, the same content or the same Program.

(g) Payment plans. If you buy on a payment plan:

(i) you are buying a 12 month Access Period at the total price shown at checkout, payable in the instalments shown, all of which fall due within the Access Period;

(ii) you authorise us or our payment provider to charge each instalment on the dates shown at checkout, using the payment method you provide, and you must keep a valid payment method on file until the total price is paid;

(iii) you may pay out the remaining balance early at any time at no extra cost;

(iv) instalments already paid are non refundable;

(v) subject to sub-clause (vi), stopping your instalments does not cancel your purchase, end this Agreement or reduce the total price payable;

(vi) if an instalment is not paid within 7 days of its due date we may suspend your access until the account is brought up to date. If it remains unpaid 30 days after its due date we may terminate your access to the Program. On termination under this sub-clause, no further instalments will be charged and instalments already paid are not refundable, reflecting the access you have had up to that point;

(vii) termination under sub-clause (vi) ends your Access Period. If you later wish to use the Program you must purchase a new Access Period at the price advertised at that time; and

(viii) your Access Period runs from the date access is granted, not from the date of your final instalment, and it is not extended by any period during which your access is suspended for non payment.

(h) Stopping use. You may stop using the Programs at any time. Stopping use does not entitle you to a refund and does not end any obligation to pay instalments still owing under a payment plan.

(i) Immediate access and waiver of cooling off (EU and UK consumers). If you are a consumer in the European Economic Area or the United Kingdom you would ordinarily have 14 days to withdraw from a distance contract for digital content. By buying and requesting immediate access, you expressly ask us to begin supplying the digital content straight away and you acknowledge that you lose your right of withdrawal once supply has begun.

(j) Rights that cannot be excluded. Nothing in this clause 6 excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. If a Program fails to meet a consumer guarantee you are entitled to a remedy under that law, which may include a refund or a re-supply, together with compensation for reasonably foreseeable loss. This clause 6 applies only to the extent permitted by law.

(k) Discretionary refunds. We may issue a refund or credit where we consider it appropriate, for example a duplicate payment or a billing error. Doing so on one occasion does not oblige us to do so again and is not an admission that a refund was owed.

(l) Payment disputes. If you dispute a payment with your card issuer or payment provider before contacting us at [insert email address], we may suspend your access until the dispute is resolved.

7. Termination and Suspension

(a) We may terminate, suspend, limit, delete or modify your access if we believe you have breached this Agreement, engaged in harmful conduct or infringed third-party rights.

(b) You may stop using the Programs at any time. The consequences of doing so, including the position on fees, instalments and refunds, are set out in clauses 6(d), 6(g) and 6(h).

8. Confidentiality and Disclosures

(a) Information or ideas you share via the Programs may be visible to other users.

(b) We and other users may use or exploit such information without compensation.

9. Limitation of Liability and Indemnity

(a) We exclude all warranties, terms and conditions to the maximum extent permitted by law. Nothing in this clause 9 excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

(b) Our total liability to you will not exceed the amount you paid us in the 12 months preceding the claim.

(d) You indemnify us and our affiliates for any claims arising from your breach of this Agreement.

(e) We are not liable for failure caused by force majeure events, for example natural disasters, strikes or war.

10. Data Processing Under GDPR (EU Visitors)

(a) If you are located in the European Economic Area (EEA), we process your personal data in compliance with the General Data Protection Regulation (GDPR).

(b) We act as a “data controller” with respect to your personal data collected through the Programs and Services.

• to fulfil contractual obligations, for example providing access to Programs;

• with your consent, for example for marketing communications;

• to comply with legal obligations;

• for legitimate interests, including service improvements and fraud prevention.

(d) You have the following GDPR rights:

• right of access, correction or deletion of your personal data;

• right to restrict or object to processing;

• right to data portability;

• right to withdraw consent at any time.

(e) To exercise these rights, contact us at [insert email address].

(f) Where personal data is transferred outside of the EEA, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

11. General

(a) We may assign this Agreement without your consent. You may not assign it without our written consent.

(b) This Agreement and the Privacy Policy constitute the entire agreement between the parties.

(d) No waiver of rights is effective unless in writing.

(e) Nothing in this Agreement creates a partnership, employment or trust relationship.

(f) Clauses 6, 8, 9, 10 and 11 survive termination of this Agreement.

(g) You waive the right to seek injunctive relief against our services, limiting claims to monetary damages, to the extent permitted by law.

(h) This Agreement is governed by the laws of [insert jurisdiction], and you submit to the non-exclusive jurisdiction of its courts.

US Visitors

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